Returns
We accept eligible returns within 60 days of delivery. Items must be unused, unworn, unwashed, and in original packaging with tags attached when applicable.
Policy
Review the return window, item condition requirements, refund timing, and what to do if something arrives damaged or incorrect.
Eligible unused items can be returned within 60 days of delivery.
Start a return by emailing support@chenspaw.com with your order number.
Refunds are issued to the original payment method after inspection.
We accept eligible returns within 60 days of delivery. Items must be unused, unworn, unwashed, and in original packaging with tags attached when applicable.
After your return is received and inspected, we will email you with the approval status. Approved refunds are issued to the original payment method.
Bank processing times may vary after the refund is issued.
Exchanges depend on stock availability. If the item is eligible, we can help you return it and place a new order for the correct size, color, or product.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.