Shipping Information

At Chen’s Paw, we are committed to processing and delivering your order as quickly and safely as possible.

All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Delivery times may vary depending on your location:

• United States: 7–12 business days
• Europe: 7–15 business days
• Other countries: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, or peak seasons.

Shipping Fees

We offer free shipping on all orders.
(You may update this section if shipping fees apply.)

Order Tracking

Once your order has been shipped, tracking information may take 24–72 hours to update.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact us at:

Email: support@chenspaw.com

We will be happy to assist you.